Why is My Web Site Suspended? If your primary domain is suspended, there may be a late payment in our billing system. If your billing account is paid in full and up-to-date, there may be a security ticket that must be resolved first. Either way, please contact us via phone or live chat at your earliest convenience. Resellers Resellers can unsuspend and suspend a customer's account in WHM as described in the following article: Suspending/Unsuspending Accounts If you are not able to unsuspend an account, then there is a security ticket that must be resolved first. Please create a ticket to our Security department for assistance.